Securus Mobile
“Manage and Fund Calling Accounts and Schedule and Join Video Sessions”
Quick Info
Screenshots
“The interface that ate your evening, lovingly photographed.”
Rating Comparison
“How hard it grabbed, broken down by how hard they fell.”
The Pitch & The Reality
Manage and Fund Calling Accounts and Schedule and Join Video Sessions
“The app you'll delete on Sunday and reinstall on Monday.”
Side effects include lost hours, vivid FOMO, and one (1) existential question.
“This app respects your time. Legally we have to say that. It does not.”
AI Review Summary
Based on analysis of 56654 reviews
Securus Mobile serves as a crucial communication bridge, connecting individuals with their incarcerated loved ones through messaging, video calls, and money transfers. While users appreciate the ability to stay connected, highlighted by the convenient messaging system and ability to send photos, numerous users report recurring technical issues and inconsistent functionality. Frustrations stem from app crashes, login problems, glitches during use, and difficulties with funding accounts. The Google Play Store rating lags behind the App Store rating, suggesting a disparity in user experience across platforms.
- Enables convenient communication with incarcerated individuals through messaging and video calls.
- Messaging is generally affordable, allowing for lengthy written correspondence.
- Provides a way to send photos and attachments to loved ones.
- Offers a centralized platform to manage accounts, contacts, and notifications.
- Allows monetary support for inmates to purchase media and communication credits.
- The email alerts for new messages are a helpful feature.
- Allows for reflection before sending messages, appreciated over calls by some
- Frequent technical issues include app crashes, login failures, and message sending errors.
- The app lacks essential features like autocorrect and reliable notifications.
- Users report difficulties with funding accounts and high fees for services.
- Video call quality can be poor with static and connection interruptions.
- Inconsistent service functionality, experiencing some features not available.
- Losing letter drafts due to the app timing out is a common complaint.
Securus Mobile provides an invaluable link for maintaining contact with incarcerated loved ones, but its technical instability and cost structure need improvement. If reliable communication is paramount and you are willing to troubleshoot issues, it's a necessary app. However, those expecting a seamless and bug-free experience may be disappointed.
What People Say
“Convenient Communication: Users appreciate the app as a tool to stay in touch with incarcerated loved ones, making communication possible.”
“Messaging Affordability: Messaging is considered the cheapest communication method providing larger length capabilities for lower costs.”
“Technical Issues: App crashes, login problems, and error messages are recurring issues, disrupting communication.”
“Funding Problems & High Fees: Users struggle with funding accounts and find service fees excessive, making communication expensive.”
“Poor Video Quality: Static, echoing, and unstable connections make the video call feature unreliable and frustrating.”
About This App
Securus Mobile is a communication app developed by Securus Technologies, designed to facilitate contact between individuals and their incarcerated loved ones. The app offers a range of features including messaging, video calls, and the ability to send funds for commissary purchases. It provides a convenient way to bridge the distance and maintain relationships during periods of incarceration.
The app aims to centralize communication methods into a single platform, streamlining the process of staying in touch. Users can manage their accounts, add contacts, and receive notifications, all from their mobile devices. Securus Mobile is a necessity for those seeking to maintain connections with incarcerated individuals, even if it has frequent problems.
