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На основі аналізу 967179 відгуківGrubhub, a popular food delivery app, receives mixed reviews from users. While many appreciate its wide selection of restaurants and occasional deals, a significant number report issues with order accuracy, long delivery times, and frustrating customer service experiences. The new 'no fees on $50+ orders' policy is a plus for larger orders, but some users feel smaller orders are now penalized with higher service fees. The app's reliability seems to vary significantly, with some users singing praises while others are consistently disappointed.
Переваги
- Offers a wide variety of restaurants, providing many choices for different cuisines.
- The 'no delivery or service fees' on orders over $50 is a great incentive.
- App is user-friendly for placing pickup orders, especially in rural areas.
- Sometimes provides credits for order issues, demonstrating good customer service.
- Convenient for ordering ahead from restaurants while shopping or traveling.
- Easy to use app for ordering with solid customer service is generally appreciated.
- Sealed food deliveries provide reassurance against tampering.
Недоліки
- Orders frequently arrive late, sometimes by over an hour, causing frustration.
- Customer service is often unhelpful, with agents offering generic responses.
- Inaccurate orders and missing items are a recurring problem for many users.
- The app can add unexpected fees or increase prices, leading to unwelcome surprises.
- Difficulty getting refunds for incorrect or late orders is a major pain point.
Вердикт
Grubhub can be a convenient option for food delivery if you're ordering a large meal and prioritize variety. However, be prepared for potential issues with delivery times, order accuracy, and customer service, especially if you're not ordering a large meal regularly.
Порівняння рейтингів
Grubhub is a mobile app connecting users with a vast network of restaurants for delivery or pickup. It aims to simplify the ordering process, offering a convenient way to browse menus, place orders, and track deliveries. Grubhub differentiates itself by providing exclusive deals and, more recently, eliminating delivery and service fees on restaurant orders exceeding $50.
The platform appeals to individuals and families seeking a hassle-free dining experience. It's particularly useful for those who lack the time or ability to cook, or who simply want to enjoy a diverse range of cuisines from the comfort of their own homes. The app's core value proposition centers on convenience and access, promising a seamless transition from craving to consumption.
Що подобається користувачам
- Wide Restaurant Selection: Users appreciate the variety of restaurants available on the app.
- Easy to Use App: Many found the app intuitive and simple for placement of orders for pickup.
Часті скарги
- Late Deliveries: Frequently, orders arrive much later than the estimated delivery time.
- Poor Customer Service: Users report unhelpful and unresponsive customer support experiences.
- Incorrect Orders: Missing or wrong items in orders are a common frustrations