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На основі аналізу 5707856 відгуківBooking.com is a widely used travel app that streamlines booking accommodations, flights, and car rentals. Many users appreciate the convenience of managing their travel plans in one place, the availability of flexible cancellation options, and the ability to find accommodations easily. However, a significant number of users report issues with customer service responsiveness and the application of promotions and discounts, leading to frustration. Some also find the app buggy or difficult to navigate at times.
Переваги
- Conveniently book accommodations, flights, and car rentals in a single app.
- Many properties offer free cancellation, providing flexibility for travelers.
- Users can manage bookings and make changes on the go.
- The app offers a wide selection of accommodations with useful filtering options.
- Mobile-only discounts can lead to significant savings.
- Paperless confirmation is convenient, eliminating the need for printing.
- Keeps all travel bookings organized in one easily accessible place.
Недоліки
- Customer service is often slow to respond and unhelpful in resolving issues.
- Promotions and discounts are sometimes not applied correctly.
- The app can be buggy, with payment or loading errors occurring.
- It can be difficult to get in touch with a human representative for support.
- Navigating the app to find specific information can be frustrating.
Вердикт
Booking.com is a useful app for planning and booking travel, especially if you value convenience and flexibility. However, be prepared for potential issues with customer service and double-check promotions before finalizing your booking. If you anticipate needing extensive support, consider alternatives with a reputation for better customer service.
Порівняння рейтингів
Booking.com is a travel app designed to simplify the process of booking accommodations, flights, rental cars, and other travel-related services. Available on mobile devices, it aims to provide a user-friendly platform for finding and managing all aspects of a trip in one place. The app caters to a wide range of travelers, from those seeking budget-friendly hostels to those looking for luxury hotels and vacation homes.
What sets Booking.com apart is its comprehensive range of services, including flights, car rentals, and taxi bookings, all within a single app. The app also highlights flexible cancellation policies on many properties, providing peace of mind to travelers. However, it's important to note that some users have expressed concerns about customer service and the application of promotions, so due diligence is advised when booking.
Що подобається користувачам
- Convenience: Users consistently praise the convenience of booking and managing all travel needs in one app.
- Wide Selection: The extensive range of accommodations available is a major draw for many users.
Часті скарги
- Customer Service: Many users report poor experiences with customer service responsiveness and helpfulness.
- Technical Issues: Frequent app glitches, payment errors, and loading problems are a common complaint.
- Hidden Prices/Fees: Some users find the pricing misleading, with the 'final price' not always clear upfront.