Smartsheet App Review


SmartSheet is a cloud-based collaboration tool for project management, team collaboration, and data analysis. The application’s basic features allow users to create and edit spreadsheets, building task lists, and collaborate on projects with other people. The application is mainly designed for teams who work on projects with a high volume of data.

The product was launched on July 12, 2006. SmartSheet is a privately held company headquartered in Washington, D.C., with offices in the United States, the United Kingdom, Germany, and the Netherlands.

In May 2007, SmartSheet was acquired by a private equity firm, which invested in the company. In 2008, SmartSheet was renamed to Smartsheet, Inc. In 2013, Smartsheet was acquired by Concur.

SmartSheet is web-based, meaning that it is hosted on a remote server rather than installed on a company’s local computer hardware. It is available via a website that can be accessed by any computer connected to the internet.

SmartSheet is used for all phases of collaboration, including team collaboration, project management, data analysis, and task management.

Users first create a spreadsheet, which can be shared with other people. Members of the group can then edit the spreadsheet. Members can also create task lists, which are then turned into deadlines or milestones.

A widget is available for project management, which can be viewed as a timeline of tasks.

Analysis features allow users to collect data from various sources and create charts.

The company’s privacy statement informs users that the company may collect personal information from the users, including names, phone numbers, email addresses, user IDs, and passwords.

The company also states that it will not share or sell personal information to third parties or use it for marketing purposes.

Smartsheet mobile app usability

There are two ways to use the Smartsheet mobile app. The first is for users who sync their work back and forth with an existing project on their personal mobile device. The other way is for users who are creating new projects on their mobile devices.

The first option begins with navigating to the app on your mobile device and signing in. Once you are signed in, you will see all of the synced projects with your personal mobile device. From there, you can open up the specific project you want to work on. The project will open up in the mobile version. You can then log into the project, add tasks, add comments, and add other information you need for the project.

The second way to use the Smartsheet mobile app is to create a new project. This works similarly to the first option, but instead of syncing with an existing project, you will create the project on your mobile device and then sync it back to the desktop version.

The app is mostly self-explanatory, and it is effortless for the user to complete the desired action. The app includes the most commonly used features and is very easy to use.

Users like:

  • The product encourages collaboration
  • This title’s interface has an innovative feel, and it runs smoothly
  • Users report easily adopting Smartsheet, and they laud its intuitive graphics
  • This product can be easily and richly customized by most users
  • Unlike its competitor’s attributes, Smartsheet’s features encourage easy and involved collaboration
  • Smartsheet updates the spreadsheet concept, and it adds very-flexible functions and forms

Users don't like:

  • The company does not offer a freemium account
  • Smartsheet’s publisher does not offer a knowledge base
  • Smartsheet does not have a due-date tracker
  • Users have reported that Smartsheet lags sometimes
  • The company sells per-user licenses, which can impede collaboration if clients do not have the necessary budget
  • Unlike some of its competitors, if multiple users simultaneously open a spreadsheet in Smartsheet, they will not instantly see each other’s changes

Why to choose/Best for:

  • Highly flexible spreadsheets
  • Cell linking
  • Card view
  • Calendar view
  • Gantt view
  • Dashboards
  • Attachments
  • Reminders
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Smartsheet FAQ

Smartsheet FAQ

  • How do I allow a stakeholder in my organization to access a project provisioned from Smartsheet Control Center?

    Once a project has been provisioned from Smartsheet Control Center, you’ll use the standard Smartsheet sharing processes to make sure that stakeholders have access. Depending on the level of access that you want individuals or groups to have, you can opt to share an entire project workspace or an individual Smartsheet item—a summary report or rollup sheet for example.

  • How do I update a template that’s being used in projects that are provisioned from Control Center?

    If you want to make a change that applies to newly provisioned projects, you can do that directly from Smartsheet.

    1. Locate the item that you want to change (sheet, report, or dashboard). The item will be stored in the folder that contains the items used for the project type in the Admin Workspace—this is the same workspace that hosts the SCC Config file.
    2. Click the item to open it. Make the change and save the item.

    The change will apply to future projects provisioned out of the control center.

  • How do I add a new template so that it can be leveraged for projects provisioned from Control Center?

    You’ll use the Config Builder in Control Center to include or exclude templates from a project type. Therefore, you must be a PMO Lead to add or remove templates from a project.

    You’ll manage this task in two places: You’ll start in Smartsheet where you’ll build the template and add it to the Control Center project folder—this will make it accessible to the Config Builder in Control Center; then, from Control Center, you’ll open the Config Builder add the template to the project type and to manage how it appears in the Config Builder.

    Part 1: From Smartsheet
    1. Locate the Admin workspace for your Control Center configuration—you’ll know you’re in the right place if you see the SCC Config file folder in the workspace.
    2. Open the folder for the project type for which you want to add a new template (for example, in the image above, to add a new template to the Audit and Compliance project type, you’d start from the Audit and Compliance folder)
    3. Create the item (sheet, report, or dashboard) that you want to include in the project and save it.
    Part 2: From the Config Builder in Control Center
    1. Log in to Control Center, and click the menu.
    2. Select the name of the program on the left and then click Manage Program (next to the search projects box).
    3. Click the blueprint that you want to update.
    4. Click Next at the bottom of the project builder until you advance to the Template Settings page.If you added or updated templates (as specified in Part 1 above) you’ll receive a message noting that the Config Builder has detected the new template. You’ll be asked to confirm whether you want to add it to the Control Center configuration.
    5. Click Yes to make the template available to the project type.
    6. Use the options in Template Settings to adjust how the template appears in the project. (For example, from this page you can configure the template to make its inclusion in a project that’s being provisioned optional).
    7. Click Next to reach the end of the Config Builder and then click Update.

    Once you receive confirmation, you’ll know that the template (or template update) has been included with the project type. The next time you provision a project of that type, the new template will be included as you specified.

  • How do I add or change project information (project metadata) for a project?

    Metadata in Smartsheet Control Center is the profile information for the project. In Smartsheet, you’ll see the metadata represented in the summary section of each project plan. The metadata facilitates project intake workflows and allows you to track and summarize data from provisioned projects and reports.

    If your aim is to add or update metadata from this point forward—for example, if you want to be able to include a Region field so that you can report on projects by region in the rollup or if you are wan to update an existing Region field with an additional value—you’ll do that from the Config Builder.

    Here’s how to update or add project metadata from the Config Builder:

    1. Log in to the control center and click the menu.
    2. Select the name of the program for which you want to edit metadata and click the Manage Program.
    3. Click the blueprint that you wan to update.
    4. Select the tile for the project type for which you want to add or update metadata and click Next.
    5. Click Next to move through the Config Builder until you get to the Project Metadata page.
    6. On the Project Metadata page, change the attributes for existing metadata or scroll to the bottom of the window and click Add Field to add new metadata.
    7. Click Next until you see the Update button.
    8. Click Update to accept the metadata changes.

    Once you add new metadata, it will be available for association with the templates in your project and can be included as part of the project intake and provisioning processes.

  • How do I delete a project?

    As you’re getting started using Control Center, you may provide a project and then decide to make some changes that require you to reconfigure the project. If you make a mistake that you discover after you’ve provisioned a project and you want to start over, here’s what you can do to delete the provisioned project:

    1. From Smartsheet: Delete the project folder for the provisioned project from the Project Workspace. If you’re using an intake sheet, you’ll also want to clear the column value indicating the project has been provisioned.
    2. From Control Center: The PMO Owner for the project can remove the project Control Center by clicking the ellipsis > Delete Plan icon to the far right of the project title.
    3. If the project is included in a summary rollup sheet, remove the row for the project from that.
  • Android Details
    Size:Varies with device
    Version:Varies with device
    Content Rating:3+
    Author:Smartsheet Inc.
    iOS Details
    Size:108 MB
    Content Rating:4+
    Author:Smartsheet Inc.
    Compatibility:Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.
    Languages:English, French, German, Italian, Japanese, Portuguese, Russian, Spanish


    iOS (iPhone, iPad):

    5 User Reviews

    • No other product compares.

    • Brilliant! It’s the Aston Martin of Project Management.

    • All the new request tracker go to the bottom of the rows which is very annoying to always scroll down everytime There’s no scrolling bar There’s is provision to sort on basis of newer trackers showing first or descending order.

    • Smartsheet is amazing! I work on 200 to 300 projects at a time which has been quite challenging to manage. Smartsheet makes a world of difference. Hard to believe how perfect this is for my needs.

    • The only real data sharing app that enables and breeds positivity.

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