We are committed to ensuring that Roblox is a safe and fun place for everyone. With these tips, you can learn how to keep your child’s account protected.

In general, we encourage all players to:

• Use a unique password that has a combination of numbers, letters, and special characters. Never share your password with anyone, even if it’s a friend you know in real life.
• Keep your account and personal information (including your name, email, address, phone number, or real-life photos, etc.) to yourself.
• Enable ​2-Step Verification​ to prevent strangers from accessing your Roblox account.

There are a number of account settings available to keep your child’s Roblox account private.

Users age 13 and over can customize their account privacy settings. For users age 12 and under, we take extra precautions to ensure their safety and privacy by automatically enforcing more restricted settings so they can only send a direct message to other users that are accepted as friends on Roblox.

Users and their parents can enable an Account Restrictions setting from within the Security tab of the Account Settings page. This setting only allows users to access a curated list of age-appropriate games on the platform and it prevents them from chatting with anyone. An Account PIN setting is also available, which requires a 4-digit code to make changes to the account settings.

Roblox’s state-of-the-art filtering system is actively monitored and dynamically adjusted to create a safe chat experience everywhere on the site and in-game.

While users of all ages are on this filtering system, we go a step further for users age 12 and under by placing them on a more restricted chat system to protect their privacy and safety. When a user age 12 and undersigns up on Roblox, they are automatically placed on controlled privacy settings so they can only send a direct message to other users that are accepted as friends on Roblox.

We give parents the ability to restrict or disable chat entirely throughout the site and in-game. This setting can be adjusted from within the Privacy Tab of the Account Settings page. In addition, players can also control settings that allow them to block others from chatting with them on the site and in-game.

As a parent, it’s important that you remain vigilant and understand all the applications that your children are using on their computers or phone.

Parents should have ongoing conversations with their children so they can determine whether these third-party programs are age-appropriate. It’s also a good idea to monitor your kids’ gameplay and remind them about basic online safety tips. This includes not revealing personal information online and to immediately tell you if they encounter bullies or anyone exhibiting inappropriate or unwanted behavior.